Refund policy

๐Ÿค  HowdyBrella Return & Refund Policy

Last updated: November 14, 2026

At HowdyBrella, we're committed to providing high-quality products and making sure every customer has a great shopping experience.

By placing an order on our website, you agree to the terms outlined below.

โณ Orders Not Yet Shipped

Sometimes processing takes longer than expected. If your order has not been shipped yet, you can contact us at any time and we will cancel it and issue a full refund to your original payment method.

๐Ÿ“ฉ howdybrella.store@outlook.com

๐Ÿ“ฆ Returns

We accept return requests within 14 days of delivery.

To qualify for a return:

  • The item must be unused and must not have been taken out in the rain.
  • The item must be in its original condition, clean and dry, free of scratches, stains and odours.
  • The item must be returned in its original packaging, together with its carry sleeve.
  • Proof of purchase must be provided.

โœจ Product Information

HowdyBrella is a full-body umbrella with a printed dome canopy and a clear curtain that reaches down toward the ground, finished with our western-style design.

Please note:

  • Minor variations in print placement, colour and finish may naturally occur between individual umbrellas.
  • Print colours may appear slightly different depending on your screen settings and lighting.
  • The clear curtain may arrive with light fold lines from packaging.
  • Measurements are approximate and may vary slightly between units.
  • Some promotional images or videos may include enhanced or AI-assisted visuals for demonstration purposes.
  • The final product may vary slightly from marketing materials while maintaining the same overall design and functionality.

These minor variations are normal and do not constitute manufacturing defects.

Customers are responsible for reviewing the product description, the measurements and the design images before placing an order.

๐Ÿ“ฆ Packaging

Packaging may experience minor wear during shipping.

Minor damage to the outer packaging does not qualify for a refund or replacement if the umbrella itself arrives in good condition.

๐Ÿšš Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The product arrives damaged.
  • The incorrect item was received.
  • The product has a verified manufacturing defect, such as a broken frame or a misprint.

Original shipping charges are non-refundable.

โŒ Non-Refundable Situations

We do not offer refunds, returns, or exchanges for:

  • Used products.
  • Products damaged after delivery.
  • Orders where the product matches the description and specifications on our website.
  • Personal preference or change of mind after delivery.
  • Claims such as "I don't like it," "it's not what I expected," or similar subjective opinions when the item matches the listing.
  • Minor differences in print placement, colour, finish, packaging, or appearance.
  • Damage caused by misuse, use in extreme wind, forcing the frame open or closed, storing the umbrella wet, exposure to heat or sharp objects, or failure to follow the care instructions.
  • Shipping delays caused by customs, weather, carriers, or circumstances beyond our control once the order has been shipped.

๐Ÿ“ฆ Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number.
  • Clear photos or videos of the umbrella, including the affected area.
  • Clear photos of the packaging.
  • A brief description of the issue.

Requests submitted after 48 hours may not be eligible for review.

๐Ÿ” Review Process

To ensure fair resolutions, we may request additional information before approving any claim.

Claims submitted without sufficient supporting evidence may be declined.

๐Ÿ” Resolution Options

Depending on the situation, HowdyBrella may, at its sole discretion:

  • Send a replacement.
  • Issue store credit.
  • Offer a partial refund.
  • Approve a return.
  • Decline the request if the product matches its description or insufficient evidence is provided.

๐Ÿšซ Chargebacks

We kindly ask customers to contact HowdyBrella Support at howdybrella.store@outlook.com before initiating a chargeback.

Chargebacks submitted for delivered orders that match the product description may be disputed using shipping records, tracking information, order documentation, customer communication, and other relevant evidence.

โœ… Agreement

By placing an order with HowdyBrella, you confirm that:

  • You have reviewed the product description, the measurements and the design images.
  • You understand that slight manufacturing variations may occur.
  • You agree to this Return & Refund Policy.
  • You understand that personal preference alone does not qualify for a refund when the product matches its listing.

๐Ÿค  Thank you for choosing HowdyBrella.

Rain can't stop a country girl. Stay dry from hat to boots. โœจ